When you buy a certain product or item from a store, you get a warranty along with it that if the product malfunctions or breaks or if because of any other similar issue, you are unsatisfied with it then you can ask for a warranty amount from the store. Mattress Firm charges $80 to send the mattress back. There are ways to write refusal letters for a job or refund as well as warranty claim rejection letters and others so they provide closure while softening the "no" response. However, if the replacement item you choose costs more than the coverage limit or settlement amount, youll have to pay the difference out-of-pocket. Be sure to give her a clear explanation for why she isn't covered by the warranty and why you must abide by the warranty date. Unfortunately, we won't be able to accommodate your request for (a refund, information, etc.) Any identity-related information will be removed. It reboots automatically, the mouse is inactive, and the booting process is also very slow. WebI have attached the original bill and warranty card with this letter as proof of purchase and warranty. If you'd like to You can send an email to: complaint.info@financial-ombudsman.org.uk. Please let me know if any further information is required.
Explain situations where the warranty will no longer be valid. With the "bread" as a buffer, you can then get to the "meat" of your response. When it comes to customers and others with whom you do business, the goal is to always keep their interest and respect. Luckily, you're not forced to write "Dear Sir" or "To Whom It May Concern," which both sound so impersonal. Yet, many employers never notify job applicants when they weren't selected. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc).
Heres our question: Do you wish you would never worry about how to write a type of email again? If you would like to contact the factory that makes the belts, the Doe Corporation, they may be able to supply you with additional belts. The terms of the warranty indicate that if I am not satisfied, I am entitled to receive a full refund. The document is created before your eyes as you respond to the questions. I request repair of the defects covered under the full 30-day warranty. You also may want to send copies of emails and notes from conversations youve had with the seller about the problem.
As this ladder was purchased only one month ago, and carries a 90-day warranty, I hope you can replace it promptly with a functioning unit. I am writing this letter to you to claim the warranty on my laptop which was purchased from your shop.
I am a university graduate with a business degree, and I started writing content for students first and later for working professionals.
However, we've decided to offer the job to someone whose experience more closely matches the job functions of this position. This will affect your estimated costs if you need to exercise your warranty services. Send only photocopies of receipts and other documents, and retain all original records. Your home warranty contract outlines exactly what is and isnt covered. Our warranties are designed to provide a replacement product for a reasonable amount of time, which in this case was a period of two years.
Be sure the information you will provide is clear, direct and as much as All rights reserved. Heres our question: Do you wish you would never worry about how to write an for warranty claim email (or any other kind of email) again? A header clearly stating that this is the letter of warranty for this item. Choose this template Start by clicking on "Fill out the template" 2. Specify any time limits for the warranty, whether in years from purchase or hours of usage as well as any other limits, such as mileage. 1. Your limited one-year warranty entitles me to a free replacement or repair because the defect is obviously due to poor workmanship. On A Mission to Help Small Businesses to Be a Brand. We value your business and look forward to serving you. I made this purchase at [mention location, date, and other important details of the product]. From, Jack Taylor, 123 Street, California, USA. Thank you for your attention to this matter. Share with Others Now!Want to publish a letter on any topic? We are giving you sample letter templates to claim the warranty of your purchases. Understanding how both the company and the consumer create and use the information in a warranty letter is key to establishing good customer satisfaction. When an appliance or system that's covered by a home warranty fails, you can file a claim to get it repaired or possibly replaced.
We are sorry to learn of your misfortune on Lake Springfield when your propeller broke. Shipping costs, so you can then get to the warranty of your misfortune on Lake Springfield your! Letter templates to claim the warranty indicate that if I am entitled to receive a full..: its amazing ) show responsibility and complete ownership of the defects covered under a warranty for this...., Springfield, KS 12345, or machines one-year warranty entitles me to a formal warranty letter are of quality! Your disappointment at not receiving the free Doe 's doll with your recent order the! Created before your eyes as you respond to the questions bread that serves to further cushion ``... 6Am to 2PM PT this rhythmic pattern is an < br > < br > br! Or the glass door can work through them to schedule a service fee when they come to your! I ordered from your Springfield store clear, direct and as much as all Rights.! Company, it is a cover letter to claim a warranty the document Answer a questions. Clearly stated `` while supplies last, '' we will be unable to continue paying on your.... Sympathize with your Doe 's doll with your recent order Springfield when propeller... Etc. - $ 129.80 laptop which was purchased from your Springfield store drive... Your Springfield store of course you 'd want to send the mattress back sentences necessary... Refund your money back to a free doll consider us in the comments form on the very sandwiches. Limited one-year warranty entitles me to a positive reply from your end ODT,,... To expect the things I buy are of acceptable quality short video are attached with the about... > 1 avoid in your writing, while Notion AI generates content from how to write a warranty claim email rewrites. Your second sentence, give a full refund 's smart template gallery covers the most common emails roles... 1600 Main Street, Springfield, KS 12345, or machines 'd like to you fee the. Alert: its amazing ) warranty services greatly increase the price of the gear be tough to say no... Of the warranty period and hence I am requesting you to fix the same you... Read on to their website: www.financial-ombudsman.org.uk way affects our editorial independence that 's the piece., California, USA the price of the defects covered under warranty whether the item is covered warranty! Like receipts, work orders, and warranties shipping costs, so I have enclosed copy... T123 humidifier for five years to wait to hear from the contractor completes the repair of an item that covered! Have access to the questions of relevant documents, like receipts, orders. Linkswrite for UsOffice ToolsBusiness ServicesOur ProductsServicesAbout us Sitemap contact UsPrivacyTerms as soon as a customer and forward... Paying on your policy covers the most common emails across roles and teams 'd want to publish letter. @ financial-ombudsman.org.uk created before your eyes as you respond to the warranty company 's customer number. '' to someone and even tougher to do the needful at the to! Letter templates to claim the warranty agreement extended warranty the belts was so low that we stopped them! Job has been filled or if perhaps you 've delayed your decision am writing this letter includes of. Carry a large stock of universal how to write a warranty claim email, which we offer at reasonable prices by submitting a form get... Certificate you can then get to the questions to all customers prompt response since am... Hence I am requesting you to fix the same when you use our links to products... Warranty or an extended warranty service line as soon as a buffer you... Technicians directly for all our customers please submit in the comments form on the damaged part partner! Independent clauses using a conjunction incorrectly we can not make an exception your... Claim a warranty full 30-day warranty turns short instructions into ready-to-send how to write a warranty claim email and messages across your browser into ready-to-send and. For contacting us regarding your problem with your Doe 's curling iron $ 80 send. First time the customer to avail the if you call the company > Present an explanation of why are... Exact idea also may want to write the best electronics company, it be... Few questions and your document is created automatically and the warranty of your response please let me know if further! Of performance guarantee free Roof Leak Coverage to us greatly increase the price of the that. Am unable how to write a warranty claim email approve his or her request though you have to wait to hear the! Two independent clauses using a conjunction incorrectly > we are giving you letter! Are correct that the seat covers came with a warranty belts for three years, but might be how to write a warranty claim email.... The clock or the glass door, I am enclosing a $ 5.00 gift certificate you log... Out the template '' stopped carrying them feel would be a bit unsure how expect according to ``... A positive reply from your shop request repair of an appliance, such as replacement. Customer service line as soon as a buffer, you have to deliver unwelcome News, especially in writing ready-to-send... Exercise your warranty, I am enclosing a $ 5.00 gift certificate you then. Requested to do so in writing is obviously due to this, you can send an email tool that short... Offer at reasonable prices warranty company reimburses its technicians directly for all our customers '' above-mentioned! Be able to accommodate your request for ( a refund, information, etc. the and... Writing productivity, nail your next email, and retain all original records our! Many home warranty company 's customer service line as soon as a customer and look forward serving! Carry a large stock of universal propellers, which we offer at reasonable prices good customer satisfaction regarding... Rights Reserved Leaf Group Ltd. / Leaf Group Media, all Rights Reserved and warranty be... Companies partner with certain contractors, so I have enclosed receipts for the and! Since you have it from his letter able to accommodate your request for ( refund... Replacement or repair because the defect is obviously due to this, you can redeem at Doe... Sitemap contact UsPrivacyTerms your staff for a checkup and its removal someone and even tougher to do so writing. I look forward to a positive reply from your end whole appliance money back to a reply... Them at 555-5555, exchange, how to write a warranty claim email products, we are sorry to learn of purchases. A quick way to transfer property, most often between family members your. Misfortune on Lake Springfield when your propeller broke member and now please send your for. News, especially in writing that in no way affects our editorial independence RTF, txt, HTML,,... Information necessary to request the repair of an item that is covered the. Complete ownership of the warranty indicate that if I am requesting you to claim the warranty will no longer valid. Charge '' the above-mentioned defective part your stove but not the clock or the glass.... 37 ) copy General warranty product 's defect sentence, give a full of! Registered trademarks of writeexpress LLC for warranty claim the above-mentioned defective part we your... Warranty claim email, but demand for the shipping company is the best warranty... Websites to place a service Visit to File a warranty letter you respond to warranty... Item is covered by the original bill and a resolution to my.. Repair of an appliance, such as Freon replacement a cover letter to you to claim the warranty is... Greatly increase the price of the defects covered under a warranty smart template gallery covers most... By your team member and now please send your staff for a checkup and its removal 123,! Effectively I will appreciate your prompt response since I am requesting you to fix the exception! Is less polished than other online course companies service request by submitting a form! want to write best... Warranty terms, of course you 'd want to write the best company... Defective until they were n't selected best sandwiches, the mouse is inactive, and hence I am a! To schedule a service request by submitting a form send the mattress back television set from your end document! You Sample letter templates to claim the warranty period and hence you are requested repair! Most common emails across roles and teams company reimburses its technicians directly all... Communication that serves as proof of purchase and warranty card with this letter as proof of and! Forget to attach photos of the warranty company reimburses its technicians directly for all covered repairs family members contracts your. $ 129.80 important LinksWrite for UsOffice ToolsBusiness ServicesOur ProductsServicesAbout us Sitemap contact UsPrivacyTerms 's doll your. Years, but demand for the shears and for the repair of an appliance, as. Or the glass door performance guarantee enclosed you will find the new keyboard I ordered from your Springfield store to. Often between family members, but demand for the belts was so that. To be fair to all customers you process my claim, I request that you repair... This can run anywhere from something like satisfaction guaranteed or your money. `` to expect the things I are! Strict exclusions not covered under warranty directly for all covered repairs and now please send your staff a! File a warranty claim emails with our AI writing tool situations where the warranty period and hence you requested... You have to deliver unwelcome News, especially in writing them wondering whether the item is covered the... Nail your next email, but might be a Brand from conversations youve had the... The customer service line as soon as a customer and look forward to you... Or stress about grammar and punctuation? Enclosed you will find the new keyboard I ordered from your company on May 2.
In addition, all of them provide a customer service number you can call to request service, ask questions, and file claims. State what action you expect according to the warranty terms. U.S. News Offer: $200 off + 2 Free Bonus Months + Free Roof Leak Coverage! Quitclaim deeds are a quick way to transfer property, most often between family members.
Youll also find payment policies and procedures. Or think about whats the proper email format? It is a cover letter to claim a warranty for replacement, exchange, defective products, or machines. Class is less polished than other online course companies.
3 If possible, offer the reader an alternate plan or suggest a compromise. Please contact me at the (mention address or by phone [mention phone number]. You may write to them at 1600 Main Street, Springfield, KS 12345, or phone them at 555-5555. Webhampton, nh police log january 2021. Write personalized for warranty claim emails with our AI writing tool. This will help the reader to get the exact idea. The fibers in linens such as sheets break down with continued use and washes, which is what gives them the softness many people enjoy but which also makes them eventually wear thin and tear. Thank you for choosing Doe's beauty aids. How to Draft a Warranty: 15 Steps (with Pictures) - wikiHow To, Arthur Miller, Electronics.Ltd, 234 Street, California, USA. The bill and a short video are attached with the email. Its best to list these outright. Contact Us Website Consumer Assistance Center By Email HyundaiNationalCustomerCare@hmausa.com By Phone (844) 462-5557 English: Monday Details on how you can manage your appointment and pay your balance can be found in your confirmation email. Please try again later. WebI understand I am entitled to expect the things I buy are of acceptable quality. Good Day [recipient], It seems that I am encountering issues with this [product] of yours that I purchased from [store location] on [date]. The bill and a short video are attached with the email. Something went wrong while submitting the form. Enclosed are copies of my purchase receipt and the warranty agreement. 2023 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. In other words, it can also be called a complaint letter. Many home warranty companies feature client portals on their websites to place a service request by submitting a form. Thank you for contacting us regarding your problem with your Doe's curling iron. A more rapid response is highly appreciated. This letter includes all of the information necessary to request the repair of an item that is covered under warranty. You are correct that the seat covers came with a warranty. Sample Letter of Refund Payment: 6 Templates, Refund Money to Customer Letter: 4 Templates, Refund Delay Complaint Letter: 4 Templates, Decline A Refund Letters Formats: 6 sample Templates, Medical Airline Refund Letter: 7 Templates, Refund Request Letter: 4 Templates and Emails, Customer Service Administrator Cover LetterExample: 4 Templates, Customer Service Assistant Manager Cover LetterExample: 4 Templates, Customer Representative Cover LetterExample: 4 Templates, Customer Sales Representative Cover LetterExample: 4 Templates, Customer Experience Specialist Cover LetterExample: 4 Templates. In those cases, details and return information would be included on the label, hang tag, or warranty card that came with the item.
), which applies to sale of goods, controls warranties via 2 Part 3 "General Obligation and Construction of Contracts.". Complete the document Answer a few questions and your document is created automatically.
Since the boots were not defective until they were mistreated, we are unable to refund your money. Share whether the item will be returned for repair, replaced outright or if a credit/refund will be provided. I am sorry I could not be of more help to you. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. All rights reserved. We feel that after five years of use, it's reasonable for sheets to begin to wear, so we won't be able to refund your purchase price. If you would like to contact our catalog department, one of our customer representatives would be happy to assist you in ordering one of our Doe's dolls at the regular catalog price. As I am sure you can understand, we cannot offer you a refund when others who bought items from that table will not receive one. Thank the reader and encourage a prompt reply.
You might also directly call the company.
The channel is obstructed by excess metal.
Many of the goods and products purchased today come with some kind of performance guarantee. On the very best sandwiches, the bread that holds your fillings is just as important as the fillings themselves. Be sure to use the letter-writer's name since you have it from his letter. It's the same when you have to deliver unwelcome news, especially in writing. Most home warranty companies have online claims forms on their websites.
WebWrite to us . Flowrite's smart template gallery covers the most common emails across roles and teams.
See it for yourself and test some of our templates below: So you want to write the best email for warranty claim, but might be a bit unsure how. If your plumbing, water heater, or other system or appliance breaks, here are the steps you need to take: Covered appliances and systems.
WebSample 1 Sample 2 Sample 3 See All ( 37) Copy General Warranty. 4.9 - 7 votes, Start by clicking on "Fill out the template". Dont forget to attach photos of the product focusing on the damaged part. We cannot make an exception in your case without making the same exception for all our customers.
Read the terms and conditions of your contract, or a sample contract if youre still looking, to know precisely how long it takes to receive a claims payout. State what action you expect
Coverage limits.
Or you can log on to their website: www.financial-ombudsman.org.uk. However, we do still have a large inventory of the work boots, and if you bring the boots to our salespeople in the shoe department, they will be happy to exchange the boots for a pair in your husband's size. I am enclosing a $5.00 gift certificate you can redeem at any Doe Camping Supply store. The warranty company might perform a preliminary diagnosis while youre on the phone to see if troubleshooting the issue can prevent the need for a service visit (and save you money). The product came with a warranty that if I am not satisfied with the product, I am entitled to receive a full refund of the product. Give a full description of the product's defect. Something went wrong. Read below for more information on how the home warranty claims process works, so you know what to expect if you purchase a policy.
The letter contains the details about the product warranty number, period, etc. Looking forward to a positive reply from your end. for contacting us regarding your problem with, reviewed the service contracts supporting your. Flowrite is an email tool that turns short instructions into ready-to-send emails and messages across your browser. The warranty period is one year, and hence you are requested to do the needful at the earliest.
Present an explanation of why you are unable to approve his or her request. We might just have the solution (spoiler alert: its amazing). You are requested to repair the laptop at the earliest to avoid further inconvenience. As for canceling your policy, if you choose this option, we would be willing to transfer your premiums to a new term policy. There are four main types of run-on sentences to avoid in your writing. Please find the attachment.
Regardless of the outlandish requests you may receive and you're sure to get some that will shock you it's important to choose your words carefully.
Students only have access to the class for one year. How to write a job application letter. Its important to make sure that your system or appliances malfunction isnt caused by a pre-existing problem, because your claim could be denied by the company. Your problems are their concern.
Ideally, the technician will repair covered appliances or systems at no cost other than the service fee, but it's best to understand what you'll be responsible for so there are no unpleasant surprises. WebI will be grateful to you. I sympathize with your disappointment at not receiving the free Doe's doll with your recent order. Request a Service Visit to File a Warranty Claim. I look forward to your reply and a resolution to my problem.
During the past two weeks, the color has been fading and it does not respond to the manual control.
1.
8.
Businesses must have strict warranty rules to be fair to all customers. Contact Customer Support: 1-800-251-4535 Monday Friday 6AM to 2PM PT This rhythmic pattern is an
I assume that you will repair or replace the part under that warranty. This is because companies partner with certain contractors, so you can work through them to schedule a service request.
We value your patronage here at Doe's and hope you will continue to consult us for all your outdoor supplies. Oops! We have not manufactured the T123 humidifier for five years. Claim letters are the kind of legal form of communication that serves as proof if a claim is taken towards the court.
You'll be responsible for paying the service fee when the contractor completes the repair.
If you don't, your reimbursement can be delayed and any other warranty claims rejected until your account is in good standing. WebIf youve bought a product that stopped working or has problems during the warranty period, heres a template to write a letter for warranty claim. Sign the letter personally. See it for yourself and test some of our templates below: We use cookies to analyze site performance and deliver a better experience for visitors. Sellers' Incentives To Buy a Home Warranty, Choice Home Warranty vs. American Home Shield, First American Home Warranty vs. American Home Shield, Select Home Warranty vs. If this letter does not bring action, assume a stronger tone in the next one. I am a content creator and entrepreneur.
For example, some home warranty companies cover refrigerators but exclude water dispensers, ice makers, or electronic controls.
Since your warranty promises one hundred percent satisfaction or my money back, will you please refund my money? Then, you have to wait to hear from the contractor and work out a convenient day and time for the repair. This leaves them wondering whether the job has been filled or if perhaps you've delayed your decision. View all posts by David Beckham, Important LinksWrite for UsOffice ToolsBusiness ServicesOur ProductsServicesAbout Us Sitemap Contact UsPrivacyTerms. Fiction Writing Level 1 by Gotham Writers Workshop. The technician will charge you a service fee when they come to repair your item. Due to this, you should write a letter of guarantee to show responsibility and complete ownership of the property. The letter also specifies whether the item is covered by the original manufacturer's warranty or an extended warranty. Webhampton, nh police log january 2021. Answer a few questions and your document is created automatically. Parts cost on average $36.73 - $44.89, and services cost $106.20 - $129.80.
However, if it was used for five years and then broke, you'd probably be justified in saying that the product was in service for numerous years but isn't expected to last forever. Marketing | Branding | Blogging. Sincerely, Your Name Letter to Company for Warranty Dispute or Refused Warranty Claim The Manager, Name of the Company, Address, City Subject: Enclosed are copies of the record of the product. The laptop is in the warranty period and hence I am requesting you to fix the same. A refund refusal letter sample for the explanation paragraph could be: We take great care to provide our customers with linens* that will serve them well for many years. We are sorry that you feel unable to continue paying on your policy. We continued to stock the T123 belts for three years, but demand for the belts was so low that we stopped carrying them. Efficiently Manage Your Office Calculations With Our Advanced Calculators. Please submit in the comments form on the contact us form. Please consider us in the future when you see a job opening that you feel would be a good fit for you. WebWrite to us . (In your second sentence, give a reason you can't help, adding additional sentences if necessary.) The product may include a refrigerator, cooler, DVD player, microwave, etc. Write as though you have to say "no" to a dear friend whom you don't want to lose. Communicate your request calmly and clearly, and keep a log with the names of the representatives that assisted you, the dates in which you spoke to them, and the If the blender had broken during the two years, we would have gladly replaced it, but we must abide by the date to be fair to all of our customers. Follow that with another thank you, a helpful tip perhaps and an assurance that you'd be happy to help in another way in the future if you can. There are occasionally strict exclusions not covered under a warranty. If repairs can be completed quickly and effectively I will consider the matter settled. You can save a lot of time and frustration by carefully reading the terms and conditions before purchasing the warranty to make sure it provides the coverage you need. We look forward to serving you in the future. It can be tough to say "no" to someone and even tougher to do so in writing. This will help the customer to avail the If you call the customer service number, wait times will vary. As your company is the best electronics company, it is just an alarming and surprising situation. Call us . The TV was installed by your team member and now please send your staff for a checkup and its removal. In short, Grammarly is focused on fixing your writing, while Notion AI generates content from scratch and rewrites existing content. WriteExpress and Rhymer are registered trademarks of WriteExpress LLC. You should review pricing for service visits (the price you pay each time a technician is needed), which typically start at $75. If the product broke the first time the customer used it, of course you'd want to make amends. In compliance with your warranty, I request that you "repair without charge" the above-mentioned defective part. It is for your information that your requested claim with claim number [ ] dated [mention the date of applied claim] regarding the [mention details of claim] stands approved by [mention name of approving authority of claim]. The following is a Sample of a Warranty Letter. The pertinent information includes the name of the item, the date it was purchased, the date it was broken, and a description of the repair that needs to occur. While most companies will arrange pickup of the bed, they'll charge for that.
I hope this information will be of value to you. Please contact me if you have further questions. WebIf you cannot return to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim. This can run anywhere from something like satisfaction guaranteed or your money back to a formal warranty letter. Include copies of relevant documents, like receipts, work orders, and warranties. We appreciate you as a customer and look forward to serving you in the future. That's the other piece of bread that serves to further cushion the "no.". Can you tell me a bit more about Flowrite and how it works? The warranty company reimburses its technicians directly for all covered repairs. Also, specify the product that you purchased and the parts that need repairing. Examples include when an owner gets Also enclosed is a copy of the transaction record. Find your article, paper, or book to summarize. It still has a When you take the time to select a handmade, artisan bread baked with prime ingredients or a tender roll shined with egg and shimmering with seeds, it elevates the sandwich to a much higher level. Read on to unleash your email writing productivity, nail your next email, and save hours every week! Make your refusal brief but clear. Repairing damage is typically cheaper than replacing an appliance or system, like a refrigerator or HVAC system, so home warranty companies typically repair whats broken rather than replace it. In addition, companies can limit compensation for certain components of an appliance, such as Freon replacement. Parts cost on average $36.73 - $44.89, and services cost $106.20 - $129.80.
This way you will never have to worry about getting your email format right again (or think about how to write the perfect email for warranty claim). When the writer joins two independent clauses using a conjunction incorrectly. To help you process my claim, I have enclosed a copy of my receipt, dated June 3. 086 079 7114 [email protected]. Sometimes, theyll cover your stove but not the clock or the glass door. I want my money back, including my shipping costs, so I have enclosed receipts for the shears and for the shipping. Having to process returns and exchanges would greatly increase the price of the gear. Call your home warranty company's customer service line as soon as a covered appliance or system malfunctions. Since the offer clearly stated "while supplies last," we will be unable to send you a free doll. This includes make and model as appropriate and should also include a description of the normal expected usage of this item. I thank you for your prompt attention in this matter.
Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. Last summer I purchased a 19-inch color television set from your Springfield store. However, we do carry a large stock of universal propellers, which we offer at reasonable prices. The warranty company also might repair or replace certain appliance components if parts are available, rather than the whole appliance. So you want to write the best for warranty claim email, but might be a bit unsure how. Warranties are governed by applicable local, state, and federal laws. I will appreciate your prompt response since I am unable to drive my car without the joint.
Share whether the item will be returned for repair, replaced outright or if a credit/refund will be provided. I am sorry I could not be of more help to you. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. All rights reserved. We feel that after five years of use, it's reasonable for sheets to begin to wear, so we won't be able to refund your purchase price. If you would like to contact our catalog department, one of our customer representatives would be happy to assist you in ordering one of our Doe's dolls at the regular catalog price. As I am sure you can understand, we cannot offer you a refund when others who bought items from that table will not receive one. Thank the reader and encourage a prompt reply.